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FREQUENTLY ASKED QUESTIONS

DO I NEED A DOCTOR'S REFERRAL?

No. You do not need to get a referral from your Doctor in order to access Physiotherapy. If you have a referral anyways, bring it to your first appointment, as it may have helpful information.


Some health insurance companies may require a Physiotherapy prescription from a physician in order to reimburse you. Check with your health insurance/benefits provider. 

DO YOU HAVE DIRECT BILLING FOR HEALTH BENEFITS/INSURANCE?

Yes. Direct billing is set up for the following plans: 

  • Alberta Blue Cross

  • Medavie Blue Cross​

  • Green Shield Canada​

  • Telus eClaims

    • see below for full list of insurance companies included​

DO YOU DO PELVIC FLOOR PHYSIOTHERAPY?

Yes! I am very excited to now be able to offer pelvic floor assessment and treatment for a variety of conditions, including urinary incontinence, bladder dysfunction, pelvic floor weakness, and pelvic pain.  

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Not sure what pelvic physiotherapy is? I'm more than happy to answer any questions you may have. Feel free to reach out to me HERE and/or we can set up a free, 15-minute consultation over telephone or videoconference.


More information and resources regarding pelvic physiotherapy can also be found HERE. 

DO YOU ACCEPT WCB ALBERTA CLAIMS?

WCB Claims are accepted on a case by case basis. Physiotherapy services for Worker's Compensation (WCB) patients must be approved in advance for our clinic rates as we are not a contracted WCB provider at this time and non-contracted authorizations must be in place to enable assessment and treatment.

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You can search for contracted WCB physiotherapy providers HERE.

I WAS HURT IN A MOTOR VEHICLE ACCIDENT, CAN YOU HELP ME?

Yes, I am accepting patient with MVA claims. If you have recently been injured in a motor vehicle accident or collision (MVA/MVC), the Alberta Government states that "you are entitled to accident benefits coverage regardless of whether you were at fault for the accident."

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It is recommended that you see a primary health care practitioner (such as a physiotherapist, medical doctor, or chiropractor) as soon as you can following the accident. You can book directly  for MVA Initial Assessments to allow us extra time for paperwork on the assessment date. If you have any questions about the process, please contact me and I'll be happy to help. 

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For more information, including forms and a step-by-step guide, visit the Government of Alberta website HERE.

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Telus eClaims

Participating Insurers:

  • Canada Life

  • Manulife

  • Sun Life Financial

  • ClaimSecure

  • Desjardins Insurance

  • GroupHEALTH

  • GroupSource

  • ... and more!

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Visit telus.com/eclaims for full list and more information. 

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