FREQUENTLY ASKED QUESTIONS

DO I NEED A DOCTOR'S REFERRAL?

No. You do not need to get a referral from your Doctor in order to access Physiotherapy. If you have a referral anyways, bring it to your first appointment, as it may have helpful information.

Some health insurance companies may require a Physiotherapy prescription from a physician in order to reimburse you. Check with your health insurance/benefits provider. 

DO YOU HAVE DIRECT BILLING FOR HEALTH BENEFITS/INSURANCE?

Yes. Direct billing is set up for the following plans: 

• Alberta Blue Cross

• Medavie Blue Cross​

• Green Shield Canada​

• Telus eClaims

  • see below for full list of insurance companies included​

DO YOU DO PELVIC FLOOR PHYSIOTHERAPY?

Yes! I am very excited to now be able to offer pelvic floor assessment and treatment for a variety of conditions, including urinary incontinence, bladder dysfunction, pelvic floor weakness, and pelvic pain.  

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Not sure what pelvic physiotherapy is? I'm more than happy to answer any questions you may have. Feel free to reach out to me HERE and/or we can set up a free, 15-minute consultation over telephone or videoconference.

More information and resources regarding pelvic physiotherapy can also be found HERE. 

DO YOU ACCEPT WCB ALBERTA CLAIMS?

Unfortunately, I am unable to provide Physiotherapy services for Worker's Compensation (WCB) patients at this time. Being a small clinic, I do not currently meet WCB Alberta's requirements. It is my hope to grow my practice to be able to provide this service in the future.

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You can search for WCB physiotherapy providers HERE.

I WAS HURT IN A MOTOR VEHICLE ACCIDENT, CAN YOU HELP ME?

Yes, I am accepting patient with MVA claims. If you have recently been injured in a motor vehicle accident or collision (MVA/MVC), the Alberta Government states that "you are entitled to accident benefits coverage regardless of whether you were at fault for the accident."

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It is recommended that you see a primary health care practitioner (such as a physiotherapist, medical doctor, or chiropractor) as soon as you can following the accident. You can book directly in with me without a referral, just leave a note that you are coming in with an MVA injury. If you have any questions about the process, please contact me and I'll be happy to help. 

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For more information, including forms and a step-by-step guide, visit the Government of Alberta website HERE.